COVID-19 “Coronavirus” Update: Our offices are closed to walk-ins. Please click this link to get updated information on your rights and how to contact our office.
COVID-19 “Coronavirus” Actualización: Nuestras oficinas estan cerradas al público. Por favor haga clic aquí para información actualizada sobre sus derechos y cómo comunicarse con nuestras oficinas.  


I need to see my doctor and my plan says that I have to wait.

Most health insurance plans are required by law to allow patients to see their doctors within specified time frames. Here are the basic rules:

  • Non-Urgent Doctor Appointment - within 10 business days

  • Non-Urgent Specialty Appointment - within 15 business days

  • Non-Urgent Mental Health Appointment - within 10 business days

  • Urgent Care Appointment (prior authorization not required by plan) - within 48 hours

More info: 

If your health plan is regulated by the Department of Managed Health Care (DMHC), you can file a complaint online or by telephone at 1-888-466-2219. DMHC can force the plan to schedule an earlier appointment for you.

If you want more information or need help with your case…

Contact us

Disclaimer: None of the information or links provided at this site are legal advice.